Churn-risk signals
Behavioral and account signals flag at-risk customers for proactive intervention.
Solution
Stop churn before it starts, win back what's lost.
Lifecycle programs that detect risk, intervene with the right offer, and recover customers who've already walked away.
The opportunity
Built for the realities of retention & win-back.
The messy middle between purchase and advocacy is where lifetime value is won or lost. We own that moment.
Save desks, proactive outreach, and win-back campaigns are triggered automatically and tuned by cohort.
↑ LTV
Per saved customer
Auto
Triggered programs
By cohort
Measured impact
Scope of work
What we deliver.
The building blocks of a retention & win-back program that converts.
Save-desk programs
Specialist agents armed with retention offers and AI-recommended counter-offers.
Win-back campaigns
Reactivation outreach to lapsed customers with tailored incentives.
Offer optimization
We continuously test which save and win-back offers maximize retained value.
How it works
The retention & win-back flow.
Every stage engineered for the one after it.
- 1Detect
Risk signals fire
Behavioral and billing signals flag at-risk and lapsed customers automatically.
- 2Intervene
Save desk engages
Specialist agents deploy AI-recommended counter-offers tuned to each cohort.
- 3Recover
Reactivate
Win-back outreach reopens closed accounts with tailored incentives and measured lift.
Bottom line
Outcomes you can take to the scoreboard.
Higher LTV
Every retained customer compounds revenue you've already paid to acquire.
Lower replacement cost
Saving a customer is far cheaper than acquiring a new one.
Recovered revenue
Win-back turns a closed account back into an active one.
In the field
Receipts, not rhetoric.
Lapsed subscribers, reclaimed
An always-on win-back program brought dormant subscribers back at a fraction of new-acquisition cost.
+18% recovered MRR
Representative outcome from a comparable program.
More solutions
Keep exploring.
Solution
Inbound Sales & Support
When your media drives a customer to pick up the phone, open a chat, or send a text, our AI-assisted live agents are ready to convert intent into revenue — instantly.
Explore SolutionOutbound Acquisition
Targeted, compliant outbound programs that turn data and intent signals into qualified conversations and new customers.
Explore SolutionLead Qualification
AI-assisted qualification that enriches, scores, and routes every lead so your closers only spend time on real opportunities.
ExploreLet's build it
Design a retention & win-back program around your KPIs.
Tell us your goals and we'll map the people, process, and platform that hit them.