About Kipany
Four decades of conversion craft.
We are a marketing and lead-generation company obsessed with one thing — turning attention into revenue. Across forty years and three technology eras, the discipline hasn't changed.
What we believe
Conversion is craft, not luck.
Owned tech wins.
Off-the-shelf is a tax. Our proprietary CRM means every optimization compounds.
AI without humans is theater.
Bots qualify and triage. Live experts close. Both on the same orchestration layer.
If it isn't measured, it didn't happen.
Every flight, agent, and channel reports against your KPIs in real time.
History
A brief, opinionated timeline.
From a New York direct-response shop to an AI-assisted contact platform — four decades, one obsession.
Founded in New York
Built on direct-response performance and the belief that every interaction is measurable.
First proprietary CRM
Long before SaaS, we built the contact-center brain we needed — and never stopped iterating.
Multilingual & multicultural
Bilingual Spanish, then a portfolio of segments — meeting customers in the language they think in.
AI assist for live agents
Voice and chat AI begin coaching our agents in real time. KPIs improve across every flight.
Real-time AI copilot
AI copilot now briefs, scripts, and supports every live agent on a single proprietary CRM. Scaled across our largest accounts.
By the numbers
Four decades, measured.
Of conversion craft
Est. 1985 · NYC
Live contacts per month
Across every channel
Incremental client revenue
Generated annually
How we're built
One team, three disciplines.
Strategy, operations, and data working as a single accountable partner — that's the BPO layer with an analytics edge.
Strategy & Growth
Senior operators who design programs around your KPIs and own the outcome.
Operations & QA
Workforce, training, and compliance leaders who keep quality constant at scale.
Data & AI
Engineers and analysts who turn every interaction into models, dashboards, and lift.
Four decades in
Want to see what forty years of iteration looks like?
Let's talk through your goals and the program that gets you there.