Case studies
Programs we've shipped for the world's most demanding brands. Confidential by name; loud by result.
Inbound
Kipany was challenged to create incremental revenue via the client's billing inbound queue. By cross-training agents to handle tech support and financial services, we improved CX while reducing operating expense.
Successful calls / month
Revenue gen, peak month
Lifetime revenue generated
Outbound Sales Channel
The client needed product penetration via voice using Kipany-sourced leads. We ran a distributed call-center network managing every lead source, plus cancel-callback and win-back programs in English, Spanish, and additional segments.
Call center locations
Units delivered
Years and counting
Digital Audience Creation
Tasked with exceeding subscriber-acquisition targets within CAC, Kipany ran media flights timed to staggered season premieres. Aggressive online campaigns across display and social drove brand and show visibility.
Subscriber goal attained
Conversion rate, unique visitors
Paid media impressions
Stimulate Digital Usage
The client's personal insurance segment was stagnant and needed agent loyalty. Kipany differentiated messaging via our proprietary agent tool, plus an electronic kit, podcasts, and outbound marketing.
Agent usage in year one
Annualized lift in retention
Policies written / retained
