Kipany

Technology

One brain. Every channel.

Our proprietary CRM and AI assist layer give live agents real-time guidance, scripts, and next-best actions across voice, chat, SMS, and email — so every conversation closes faster.

voice
chat
intent
sms
events
Kipany · stack
live
Orchestration
routing · sentiment · intent
L03
AI Agent Assist
voice · chat · sms
L02
Proprietary CRM
the source of truth
L01
<400ms
Latency
1B+
Records
99.99%
Uptime

A platform with a story

Four layers, one source of truth.

Our stack was built in-house over four decades — every layer tuned for the next layer above it.

  1. Layer 01

    Proprietary CRM

    The contact graph — every interaction, intent, script, and outcome lives in one schema we own and tune.

    Outcome
    1B+ records
  2. Layer 02

    AI agent assist

    Real-time AI copilot that listens alongside our agents — surfacing scripts, objections handlers, and the next best offer in milliseconds.

    Outcome
    < 400ms
  3. Layer 03

    Real-time orchestration

    Sentiment, intent, language, value, and history routed to the right human or automation, instantly.

    Outcome
    100% of contacts
  4. Layer 04

    KPI analytics

    Per-flight, per-agent, per-channel performance. Optimization is continuous, not quarterly.

    Outcome
    Live dashboards

The stack

Built, owned, and optimized in-house.

No SaaS sprawl. No middleware tax. Just one platform tuned for measurable conversion.

01
CRM

Proprietary CRM

A single source of truth for every contact, intent, script, and outcome. Built for the speed and scale of high-velocity contact centers.

02
Voice AI Assist

Agent voice copilot

Real-time AI listens alongside our live agents — surfacing scripts, compliance prompts, and the next best offer as the conversation unfolds.

03
Chat

Chat & SMS assist

AI drafts and ranks responses for our agents to send — speeding handle time on chat and SMS without losing the human touch.

04
Routing

Intelligent routing

Sentiment, intent, language, value, and history routed in real time to the right agent, queue, or automation.

05
Analytics

KPI analytics

Per-flight, per-agent, per-channel performance dashboards. Optimization isn't a quarterly review — it's continuous.

06
Integrations

Seamless integrations

Plug into your billing, marketing, and data infrastructure. We meet your stack where it lives.

How it flows

Signal in. Conversion out.

  1. 01

    Capture

    DRTV, CTV, paid social, podcast, web, IVR — every inbound signal lands in our CRM with full attribution.

  2. 02

    Qualify

    AI pre-qualifies and enriches contacts within seconds, then hands a fully-briefed live agent the high-intent conversation.

  3. 03

    Convert

    Scripts, offers, and objections tuned by your KPIs. Conversion happens on the first interaction whenever possible.

  4. 04

    Expand

    Lifecycle programs trigger automatically — win-back, upsell, advocacy. Every cohort is measured.

The wheel

One platform. Six capabilities.

Every node connected, every signal accounted for, every outcome measurable.

Kipany
Identify · Acquire · Expand · Identify · Acquire · Expand ·
AI Assist
Live Agents
Chat & SMS
Proprietary CRM
Orchestration
KPI Analytics