Live scripting
The right script and offer surfaced in under 400ms as the conversation unfolds.
Technology
Human expertise, enhanced by AI.
A real-time AI copilot listens alongside our live agents — surfacing scripts, objection handlers, and the next best offer in milliseconds.
The brief
Why brands choose Kipany for ai agent assist.
We don't replace agents with bots. We make great agents superhuman with AI that guides every conversation.
The copilot understands intent and sentiment live, so every agent performs like your best agent on every contact.
<400ms
Assist latency
Live
On every call
KPI-tuned
Recommendations
What we run
How the program performs.
Purpose-built components, not a generic checklist.
Objection handling
AI recommends proven responses to objections in real time.
Next-best action
Upsell, save, and routing recommendations tuned to your KPIs.
Compliance prompts
Required disclosures surfaced automatically at the right moment.
How it works
The ai agent assist flow.
A purpose-built sequence — not a generic playbook.
- 1Listen
Understand intent
The copilot reads intent and sentiment live as the conversation unfolds.
- 2Surface
Right answer, <400ms
Scripts, objection handlers, and next-best offers appear before the agent needs them.
- 3Learn
Tune to KPIs
Recommendations sharpen continuously against your conversion scorecard.
Why it pays off
The outcomes that move your KPIs.
Consistent quality
Every agent performs at the level of your very best.
Higher conversion
The right offer at the right moment lifts close rates.
Faster ramp
New agents reach proficiency far faster with AI guidance.
In the field
What it looks like in practice.
Every agent performs like your best
New hires reached proficiency in a fraction of the time with a real-time copilot guiding each call.
Faster ramp
Representative outcome from a comparable program.
More technology
Keep exploring.
Technology
Proprietary CRM
Our proprietary CRM is the contact graph behind every program — every interaction, intent, script, and outcome in one schema we own and tune.
Explore TechnologyIntelligent Routing
Sentiment, intent, language, value, and history routed in real time to the right agent, queue, or automation — on 100% of contacts.
Explore TechnologyKPI Analytics
Per-flight, per-agent, per-channel performance dashboards. With us, optimization isn't a quarterly review — it's continuous.
ExploreLet's build it
Design a ai agent assist program around your KPIs.
Tell us your goals and we'll map the people, process, and platform that hit them.