Omnichannel intake
Voice, chat, SMS, and email unified in one CRM with full attribution back to the campaign that drove the contact.
Solution
Answer every signal, convert every call.
When your media drives a customer to pick up the phone, open a chat, or send a text, our AI-assisted live agents are ready to convert intent into revenue — instantly.
The brief
Why brands choose Kipany for inbound sales & support.
Inbound is the moment of highest intent — and the easiest to waste. We staff, script, and optimize inbound programs across voice, chat, SMS, and email so no high-value contact ever falls through.
Our AI copilot listens in real time, surfacing the right script, offer, and objection handler so every agent performs like your best agent.
<30s
Average speed to answer
500K+
Live contacts / month
24/7
Coverage
What we run
How the program performs.
Purpose-built components, not a generic checklist.
Real-time AI assist
Live agents are guided by an AI copilot that recommends the next best action in under 400ms.
Overflow & 24/7 coverage
Dedicated and shared-pool teams flex with your volume — day, night, and peak-season spikes.
Compliance built in
Scripts, disclosures, and call handling tuned to your regulatory requirements on every interaction.
How it works
The inbound sales & support flow.
A purpose-built sequence — not a generic playbook.
- 1Signal
Contact lands
A call, chat, or text from your media hits the CRM with full source attribution attached.
- 2Assist
Copilot fires
The AI surfaces the right script, offer, and objection handler before the agent says hello.
- 3Close
Convert & log
The agent closes, captures the order, and the outcome flows straight back to your dashboards.
Why it pays off
The outcomes that move your KPIs.
Higher conversion
Speed-to-lead and expert handling turn more inbound contacts into closed revenue.
Protected media spend
Every dollar you spend driving response is matched by agents trained to capture it.
Consistent brand voice
AI-guided scripting keeps quality high across every agent and every shift.
In the field
What it looks like in practice.
Peak-hour overflow, fully captured
A response-driven brand routed primetime overflow to us — every spike answered in under 30 seconds with no abandoned high-intent calls.
+27% conversion
Representative outcome from a comparable program.
More solutions
Keep exploring.
Solution
Outbound Acquisition
Targeted, compliant outbound programs that turn data and intent signals into qualified conversations and new customers.
Explore SolutionRetention & Win-Back
Lifecycle programs that detect risk, intervene with the right offer, and recover customers who've already walked away.
Explore SolutionLead Qualification
AI-assisted qualification that enriches, scores, and routes every lead so your closers only spend time on real opportunities.
ExploreLet's build it
Design a inbound sales & support program around your KPIs.
Tell us your goals and we'll map the people, process, and platform that hit them.