Kipany

Industry

Every shopper, every channel, converted.

Retailers use us to extend the store experience across phone, chat, and text — driving sales and loyalty year-round.

Overview

What retail demands — and how we deliver it.

Modern retail is omnichannel. We connect the conversation across every touchpoint.

Sales support, order help, and clienteling that lift conversion and basket size.

↑ CVR

Assisted sales

Peak

Season ready

Omni

Channels

Inside the program

What's under the hood.

The components that make this program perform.

01

Sales assistance

Guided selling over voice and chat that converts browsers to buyers.

02

Order support

Returns, exchanges, and order status handled with care.

03

Clienteling

Personalized outreach that drives repeat visits and loyalty.

How it works

The retail flow.

Exactly how a retail engagement runs, step by step.

  1. 1Assist

    Guided selling

    Voice and chat help convert browsers into buyers.

  2. 2Support

    Order & returns

    Status, returns, and exchanges handled with care.

  3. 3Clientele

    Personalized outreach

    Targeted contact drives repeat visits and loyalty.

The payoff

Impact you can measure, quarter after quarter.

Higher conversion

Assisted shopping turns more interest into purchases.

Bigger baskets

Cross-sell and bundle guidance raises order value.

Peak readiness

Scale for holiday and promotional surges without quality loss.

In the field

Proof, not promises.

Retailer

The store extended to every channel

Assisted shopping lifted conversion and basket size through the holiday surge with no quality loss.

Peak-season ready

Representative outcome from a comparable program.

Explore case studies

More industries

Keep exploring.

Let's build it

Design a retail program around your KPIs.

Tell us your goals and we'll map the people, process, and platform that hit them.