Kipany

Industry

Recover carts, grow the basket.

E-commerce brands use us to convert browsers, recover abandoned carts, and deliver support that drives loyalty.

Overview

What e-commerce demands — and how we deliver it.

Online demand needs a human touch at the moments that matter. We provide it across channels.

Pre-sale guidance, cart recovery, and post-purchase support all in one program.

↑ CVR

Assisted

Recover

Carts

Repeat

Buyers

Inside the program

What's under the hood.

The components that make this program perform.

01

Sales & guidance

Chat and voice assistance that converts hesitant shoppers.

02

Cart recovery

Proactive outreach to recover abandoned and stalled orders.

03

Post-purchase support

Returns, exchanges, and order help that build loyalty.

How it works

The e-commerce flow.

Exactly how a e-commerce engagement runs, step by step.

  1. 1Guide

    Convert the browser

    Chat and voice assistance closes hesitant shoppers.

  2. 2Recover

    Reclaim the cart

    Proactive outreach recovers abandoned and stalled orders.

  3. 3Delight

    Post-purchase care

    Returns and order help build loyalty and reorders.

The payoff

Impact you can measure, quarter after quarter.

Higher conversion

Assisted shopping turns more sessions into sales.

Recovered revenue

Cart-recovery programs reclaim lost orders.

Repeat buyers

Great support drives reorders and reviews.

In the field

Proof, not promises.

E-commerce

A human touch at the right moments

Pre-sale guidance plus cart recovery turned more sessions into sales and one-time buyers into repeats.

Recovered carts

Representative outcome from a comparable program.

Explore case studies

More industries

Keep exploring.

Let's build it

Design a e-commerce program around your KPIs.

Tell us your goals and we'll map the people, process, and platform that hit them.